Overview

Stock (non-custom) items can be returned within 30 days for a refund. Custom printed items are made to your order, so they can't be returned for a change of mind, but we will reprint or refund any item that arrives defective or doesn't match your approved proof.

This policy covers all purchases from JPG Hawaii Inc. ("JPG Hawaii," "we," "us") made through shop.jpghawaii.com, jpghawaii.com, Google Shopping, phone, email, or in person at 441 Cooke Street, Honolulu, HI 96813. It is part of our Terms of Service.

Stock items: 30-day returns

Stock items are products sold as-is, with no printing, artwork, or sizing done to your order. Examples: blank hardware, stands and frames sold without graphics, tools, drinkware, and JPG Hawaii merchandise.

Return window: 30 calendar days from the date you receive the item.
Condition: New, unused, and in the original packaging with all parts and hardware included.
Reasons accepted: Any reason, including change of mind.
Return shipping: Paid by you, unless the item is defective or we sent the wrong item. Free drop-off at our Honolulu shop is available during business hours.
Restocking fee: None.

Custom printed items: defects only

Custom items are anything printed, cut, sized, or fabricated to your order: banners, signs, decals, vehicle graphics, wall graphics, displays with printed graphics, flags, and custom apparel or promo products. Because they can't be resold, all sales of custom items are final except as described here.

We will reprint the item at no charge (or, if a reprint isn't practical, refund the item price) when:

The item has a defect in material or workmanship.
The item doesn't match the proof you approved in writing (size, colors within normal print tolerance, text, or layout).
We shipped the wrong item or quantity.

To qualify:

Report the problem within 5 business days of receiving the order.
Send clear photos of the item, and of the packaging if it was damaged in shipping.
Keep the item until the claim is resolved. We may ask you to return it, at our cost, so we can inspect it.
The item must not be installed, altered, or misused. If a defect is only visible after installation, contact us before removing it.

This guarantee does not cover problems caused by the artwork you supplied or approved, such as spelling, grammar, wrong phone numbers or addresses, low-resolution images, missing bleed, or colors where no Pantone (PMS) match was requested. See "Artwork, proofs, and color" in our Terms of Service.

Non-returnable items

Unless they arrive defective or don't match your approved proof, these can't be returned:

All custom printed or fabricated items, including those ordered with "No proof / run as is."
Items that have been installed, mounted, applied, cut, or altered after delivery.
Stock items returned after 30 days, used, or missing parts or original packaging.
Rush fees, design or artwork fees, and installation labor already performed.
Gift cards.

How to start a return or claim

Email aloha@jpghawaii.com or call (808) 429-4544 with your order number, the item, and the reason. For defects, attach photos.
We reply within 2 business days with a return authorization (RA) number and instructions. Returns sent without an RA number may be refused.
Ship the item to JPG Hawaii Inc., 441 Cooke Street, Honolulu, HI 96813, with the RA number on the package, or drop it off at our shop. Use a trackable shipping method; we aren't responsible for returns lost in transit.
We inspect the item within 3 business days of receiving it and email you the result.

Refunds, timing, and shipping costs

Stock item, changed mind: item price refunded. Original shipping and rush fees not refunded. You pay return shipping.
Defective, wrong, or not as proofed: free reprint, or a refund if a reprint isn't practical. Original shipping refunded. We pay return shipping (prepaid label or reimbursement). Rush fees not refunded, unless we missed the rush date we confirmed.
Approved refunds are issued to the original payment method within 5 business days of inspection. Your bank may take another 5–10 business days to post it.
Hawaii general excise tax is refunded with the item price.
Reprints ship on our standard turnaround, or faster when production capacity allows.

Damaged shipments, cancellations, and contact

Damaged in shipping. Note the damage with the delivery driver if you can, and photograph the box and the item before throwing anything away. Report it within 5 business days and we'll file the carrier claim and replace the item.

Cancellations. You can cancel for a full refund any time before printing or production starts. Stock items can be canceled any time before they ship. Once a custom order is in production, it can't be canceled.

Contact

JPG Hawaii Inc.
441 Cooke Street, Honolulu, HI 96813
Phone: (808) 429-4544 · Email: aloha@jpghawaii.com
Hours: Monday–Friday, 9:00 a.m.–5:00 p.m., Hawaii time

Last updated: November 2, 2026